Head Office

01638 781130

Ely

01353 883562

Haverhill

01440 847799

Huntingdon

01480 276795

Cambridge

01223 654317

Bury St Edmunds

01284 337586

Local Trusted Company

Upto 12 Year Warranty

100% Customer Satisfaction

OFTEC Registered

Gas Safe Registered

General:

Any work carried out by Heating Company will become null & Void if the work completed is subject to misuse or negligence. It shall also be null & void if repaired, modified or tampered with by anyone other than an engineer from Heating Company.

Heating Company will accept no liability for or guarantee suitability for materials supplied by the client and will accept no liability for any consequential damage or fault. Heating Company reserve the right to charge for any additional time incurred at our standard hourly rate.

All materials supplied and installed will remain the property of Heating Company until payment is received in full for the agreed sum or money charged for works undertaken.

Work is guaranteed only in respect of work directly undertaken by Heating Company and payment in full has been made. Any non-related faults arising from recommended work which has not be undertaken by Heating Company will not be guaranteed.

Heating Company shall not be held responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out.

The client shall be solely liable for any hazardous situation in respect of Gas Safe regulations or Gas warning notice issued.

Where Heating Company agrees to carry out works Heating Company cannot take responsibility for your existing Heating System and Pipework and accepts no liability in respect of the effectiveness of such works or otherwise.

Heating Company shall only be liable for rectifying works completed by Heating Company and shall not be held responsible for ensuring damage or claims resulting in this or other works overlooked, or subsequently requested and not undertaken at that time.

Although Heating Company accepts employer’s liability for its employees and for sub-contractors, the customer is under a duty as owner or occupier of the site to take reasonable steps to ensure the ordinary safety and security of the site and to advise Heating Company of any circumstance which might affect Health & Safety. A copy of our Health & Safety Policy can be provided on request.

Heating Company will ensure the area of work is left in a safe and reasonably clean and tidy condition on a daily basis.

All guarantees will be registered on the client’s behalf once payment is received in full for the parts and materials used.

 

Privacy Policy:

For more information on our website Privacy Policy please see https://www.www.heatingcompany.co.uk/privacy-policy/ 

 

Complaints:

In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us via email with full details of the complaint. For our full Complaints Policy please see https://www.www.heatingcompany.co.uk/complaints/

 

Hourly Rate Work:

The Client shall only be charged for the time spent relating to the clients work. All rates are non-negotiable.

 

Quotations:

Quotations issued are a fixed cost (unforeseen circumstances exempt) include Labour and Materials and are charged at the current VAT rate at the date of invoice.

20% deposit is required on the overall price on acceptance of the quotation prior to the commencement of the work. Payment is due on completion of works, unless agreed otherwise by Heating Company to the client at the time of proceeding with any quotation issued.

Where a quotation is provided every effort will be made to supply the quantity, quality and description of the goods supplied and any specification for them shall be as set out in the quotation.

Quotations are valid for a period of 30 days from date of issue.

 

Payment:

The customer is not entitled to withhold payment in full by reason of minor defects which can be remedied under a snagging procedure. Heating Company will rectify these within a reasonable time of notification taking into account the obtaining of any necessary replacement parts. This does not affect your statutory rights.

Where appointments are cancelled with less that 24hours notice or if we arrive at an appointment (as agreed) and are unable to access the property then an aborted call-out fee may be charged. This will be at the discretion of Heating Company and will be charged (at minimum) half of our hourly rate or (at maximum) the current call-out fee. All rates are non-negotiable.

All payments are to be made by Cash, Credit or Debit Card, Cheque or BACS payment. For BACS payment details, please contact Heating Company on 01638 781130